http://blogs.techrepublic.com.com/tech-manager/?p=1015
As a professional who has sucessfully designed, built and implemented dozens of business software solutions in just about every industry and for businesses of every size, I can tell you this a great article full of good and timely advice!
In particular:
“Whatever the objective, if you keep the business goals at the forefront of every discussion and frame any technical or project discussion within them, not only are you more likely to meet the stated objective of the project, but the initiative will be more palatable to the non-IT staff that are affected.”
If you’re doing any type of IT projects in your business, I highly recommend that you read this article!